Customer Service - How to Have Satisfied Customers

Satisfied customers are the lifeblood of every successful company. The secret to getting and keeping those customers is to have a HCAP involving both customers and team members to retail. This plan can work for you. It's worth a try for three months in your business.

Having customers treat staff as if having a high RLV (Lifetime Value Retail)

Your H.C.A.P. Happy is a plan for customer acquisition and is put in place when you are training every customer is worth more to the business value of your next purchase. The next transaction, the customer should be treated as having a lifetime value of their total retail purchases with you throughout life. In many cases this will exceed $ 10,000.

A knowledge of this figure will improve the attitude of the staff of customer service. Customers will perceive the change to be more highly valued.

Encourage staff Suggestions Customer Service

Front counter staff are best placed to provide more useful feedback when it comes to improving customer service and quarterly retail sales. The key then is to provide plenty of opportunity for staff to give their suggestions supervisors. It 'important for the staff to see some of their suggestions in use. Otherwise, the flow of comments stops.

Commit to Overdelivering for your customers

Happy customers are the ones that you know you'll go the extra mile for them. They need experiences in which they are regularly reminded that because of your commitment to overdelivering, that yours is the only store to shop. Overdelivering may take the form of go to great lengths to order in a product that is difficult to source. Excess takes many forms, all are designed to keep customers happy and coming back to your store.

Your happy customer acquisition plan will start working for you within three months is to have the staff to treat customers as if they have a higher RLV, And when Encourage staff Suggestions Customer Service, more Overdelivering are committed to your customers.

Your plan will produce a healthy increase in your next set of sales data.

Kenneth Small ...